AI Operating Systems
Map where AI can remove repetitive work, accelerate decisions and create an always-on layer of operational intelligence.
AI workflowsAgentsKnowledge systems
AI • Operations • Automation
Turn operational chaos into leverage.
I help SMB owners turn the manual, messy parts of their business into connected systems that are easier to run, easier to scale and far less dependent on people doing repetitive work.
Leadscapture → qualify
Customersbook → communicate
Peoplehire → onboard
Operationsdispatch → deliver
AI +
Automationthe connective tissue
Automationthe connective tissue
The problem
Your business works.
But it works too hard.
You don't need another app. You need someone who can look at the whole operation, find where time and information leak out, and make the pieces work together.
Too much lives in people's heads.
Tribal knowledge, follow-ups and exceptions become bottlenecks.
Good software, bad handoffs.
CRM, scheduling, payroll and communication tools exist; but nobody connected the dots.
Owners become the operating system.
Every unusual request lands back on the person who knows how everything works.
AI feels exciting; and abstract.
You know it can do more. You just need someone to translate it into your actual workflows.
What I do
Technology that actually
changes the way work gets done.
I sit between business strategy and implementation; translating messy real-world operations into systems, automations and practical AI workflows.
Workflow Automation
Connect the tools you already use so information moves automatically instead of being copied, chased and re-entered.
ZapierMakeAPIsWebhooks
Operations Transformation
Redesign the process itself; from lead intake through delivery, billing, reporting and follow-up.
Process designSOPsDashboards
People + Systems
Make recruitment, onboarding, performance and people operations more structured without turning the company into a bureaucracy.
People OpsRecruitmentHR automation
The playbook
Find the friction.
Design the system.
Remove the slack.
The work starts with your business, not a technology shopping list.
01
Map the operation
Trace how a lead becomes revenue, where information moves and where humans repeatedly intervene.
02
Expose the manual slack
Identify copying, chasing, checking, scheduling, reporting and decision bottlenecks.
03
Build the connective tissue
Use the right combination of native software, automation, AI and lightweight custom tools.
04
Make it usable
Document the new workflow, train the team and measure whether the system actually saves time.
Where this gets real
Especially useful when your business
looks a little like this.
HOME SERVICES
Trades · Outdoor Care · Cleaning& Sanitation
Lead intake, booking, dispatch, technician communication, estimates, follow-ups, reviews and reporting; connected instead of scattered.
EDUCATIONAL SERVICES
EdTech · Non-Profits · Research& Grants · B2B
Turn enquiries into structured pipelines, proposals, project handoffs, recurring reporting and client communication without administrative drag.
GROWING SMBs
When the owner is the bottleneck
Build repeatable operating rhythms so the company can make decisions and execute without every question reaching the founder.
The technology layer
Not married to one platform.
Obsessed with the outcome.
The stack is selected around the workflow. That can mean connecting existing tools, replacing a broken process, or building something lightweight when nothing off-the-shelf fits.
CRM + SalesHubSpot · Salesforce · Lawmatics
AutomationZapier · Make · APIs · Webhooks
Work ManagementMonday · Zoho · 90.io · Google Workspace
Data + ReportingSheets · Excel · SQL · Power BI · Looker Studio
Web + DigitalWordPress · Cloudflare · HTML · CSS · JS
People SystemsHRMS · Recruitment · Onboarding · Performance
AILLMs · knowledge workflows · AI-assisted operations
Custom glueScripts · lightweight apps · integrations
About Cibi
A strategist who likes to get his hands dirty.
I work at the intersection of strategy, operations, people and technology. Over the last decade, I've worked across education, social impact, consulting, EdTech, people operations and service businesses; usually in the messy middle where a company needs structure but doesn't want to become slow.
“I don't automate people. I automate the work that keeps good people from doing the work that matters.”
My niche is practical transformation: understanding how the business actually runs, finding the repeated friction, and then using technology to make the better way the default way.
Languages
English · Full professionalTamil · Native / bilingualHindi · ProfessionalMalayalam · ProfessionalSanskrit · ElementaryFrench · Elementary
The long version
Curiosity came first.
The systems came later.
I've always been fascinated by how things work; and by the possibility of making them work better. That curiosity eventually moved from taking things apart to understanding businesses, teams, technology and the invisible systems connecting them.
Today, that same instinct shows up in my consulting work: find the unnecessary friction, understand why it exists, and design a simpler way for the business to operate.
“The goal isn't to add more technology. It's to make the business feel lighter.”
Strategy → implementation
I don't stop at the slide deck.
My work has repeatedly put me in the room where strategy has to become an actual workflow: people have to use it, systems have to talk to each other, and somebody has to own the outcome.
That is why I am equally comfortable discussing operating models, recruiting, SOPs and KPIs; or opening a workflow builder, writing a script, connecting an API and testing the thing myself.
Credentials
Curiosity is part of the job.
A long-running habit of learning across AI, operations, people, data, consulting and technology. These are the credentials visible in the current credential screenshots provided for the redesign.
90+ Professional certifications
Continuing Professional Education Credits
and counting
Continuing Professional Education Credits
and counting
01
Learning Microsoft 365 Copilot for Work
LinkedIn · Mar 2026
02
AI-Powered People Management Certification
National Association of State Boards of Accountancy (NASBA)
03
AI-Powered OKRs for Managers: Align, Track, and Deliver Results
LinkedIn · Mar 2026
04
Why Managers Struggle to Delegate
LinkedIn · Mar 2026
05
How Microenterprises and Distributed Leadership Drive Growth
LinkedIn · Mar 2026
06
Hands-On AI: Turn Spreadsheets into Web Apps with Google AI Studio
LinkedIn · Mar 2026
07
Google Sheets: Advanced Topics
LinkedIn · Mar 2026
08
The Future of Workforce Learning: AI Powered Personalization for Skill Development
Project Management Institute
09
A Practical Guide to Upskilling Your Organization on AI
LinkedIn · Mar 2026
10
Introduction to Large Language Models (LLMs) and Prompt Engineering by Pearson
LinkedIn · Mar 2026
11
OpenAI API: Function Calling
LinkedIn · Mar 2026
12
Responsible AI Certification
All Tech Is Human
13
Responsible AI Foundations Professional Certificate by All Tech Is Human
All Tech Is Human · Mar 2026
14
Principles of Responsible AI
All Tech Is Human
15
Operationalizing AI Governance
All Tech Is Human
16
History of Responsible AI
All Tech Is Human
17
Governing Agentic AI Systems
All Tech Is Human
18
AI Tips for Business Analysts
LinkedIn · Mar 2026
19
Bill George on Self-Awareness, Authenticity, and Leadership
LinkedIn · Mar 2026
20
Statistical Analysis with Wolfram Language
LinkedIn · Mar 2026
21
AI for Project Management: Boosting Collaboration with Generative AI
LinkedIn · Mar 2026
22
Programming Foundations: Beyond the Fundamentals
LinkedIn · Sep 2024
23
Programming Foundations: Fundamentals
LinkedIn · Sep 2024
24
Career Skills in Software Development
LinkedIn · Sep 2024
25
Building Rapport on Virtual Sales Calls
LinkedIn · Sep 2024
26
Sales Strategy: Qualifying Opportunities
LinkedIn · Aug 2024
27
Managing Your Sales Process
LinkedIn · Aug 2024
28
Better Relationships and More Sales: Using ChatGPT to Sell
LinkedIn · Aug 2024
29
Google Mobile Sites Certification
Google · Jan 2024
30
Keka Hire (ATS)
Keka Academy · Dec 2023
31
Process Improvement Foundations
LinkedIn · Aug 2023
32
Using Questions to Foster Critical Thinking and Curiosity
LinkedIn · Aug 2023
33
Crafting Questions to Make Better Decisions
LinkedIn · Aug 2023
34
Coaching Yourself through the Ambiguity of Leading
LinkedIn · Aug 2023
35
Making Quick Decisions
LinkedIn · Aug 2023
36
Solving Business Problems
LinkedIn · Aug 2023
37
Problem-Solving Techniques
LinkedIn · Aug 2023
38
Virtual and Hybrid Meeting Essentials
LinkedIn · Aug 2023
39
How to Stop Wasting Time in Meetings
LinkedIn · Aug 2023
40
PowerPoint: Eight Easy Ways to Make Your Presentation Stand Out
LinkedIn · Aug 2023
41
Leading Virtual Meetings
LinkedIn · Aug 2023
42
30-Minute Resume Refresh
LinkedIn · Aug 2023
43
Managing Virtual Teams
LinkedIn · Aug 2023
44
Level Up Your Remote Team Experience
LinkedIn · Aug 2023
45
Connecting and Collaborating in a Virtual or Hybrid Workplace
LinkedIn · Aug 2023
46
Building Relationships While Working from Home
LinkedIn · Aug 2023
47
The Long-Distance Teammate: Staying Connected (Book Bite)
LinkedIn · Aug 2023
48
Introduction to Prompt Engineering for Generative AI
LinkedIn · Aug 2023
49
Applied AI for Human Resources
LinkedIn · Aug 2023
50
Leveraging Generative AI for Project Management
LinkedIn · Aug 2023
51
Prompt Engineering: How to Talk to the AIs
LinkedIn · Aug 2023
52
Values and Ethics: Case Studies in Action
LinkedIn · Aug 2023
53
Contracting for Consultants
LinkedIn · Aug 2023
54
Data-Driven Presentations with Excel and PowerPoint (365/2019)
LinkedIn · Aug 2023
55
Consulting Foundations: Client Management and Relationships
LinkedIn · Aug 2023
56
Statistics Foundations 1: The Basics
LinkedIn · Aug 2023
57
Decision-Making Strategies
LinkedIn · Aug 2023
58
The 3-Minute Rule: Say Less to Get More
LinkedIn · Jul 2023
59
R Essential Training: Wrangling and Visualizing Data
LinkedIn · Jul 2023
60
Getting Started with Power BI
LinkedIn · Jul 2023
61
Microsoft 365 Fundamentals (MS-900) Cert Prep: 1 Cloud Concepts by Microsoft Press
LinkedIn · Jul 2023
62
Business Analysis: Essential Tools and Techniques
LinkedIn · Jul 2023
63
Gamification of Learning
LinkedIn · Jul 2023
64
Agile Instructional Design
LinkedIn · Jul 2023
65
Lean Technology Strategy: Running Agile at Scale
LinkedIn · Jul 2023
66
Lean Technology Strategy: Economic Frameworks for Portfolio and Product Management
LinkedIn · Jul 2023
67
Business Analysis Foundations
LinkedIn · Jul 2023
68
Scrum: The Basics
LinkedIn · Jul 2023
69
Lean Six Sigma for a Sustainable Future
LinkedIn · Jul 2023
70
Data Visualization: Storytelling
LinkedIn · Jul 2023
71
Fundamentals of Project Management
Philanthropy University · Apr 2020
72
Fundraising: Connecting With Donors
Philanthropy University · Feb 2020
73
Human Resources: Creating an Employee Handbook
LinkedIn · Apr 2019
74
Communicating with Empathy
LinkedIn · Apr 2019
75
Become an HR Business Partner
LinkedIn · Apr 2019
76
Human Resources: Running Company Onboarding
LinkedIn · Apr 2019
77
Human Resources: Managing Employee Problems
LinkedIn · Apr 2019
78
Employer Branding to Attract Talent
LinkedIn · Apr 2019
79
Human Resources in the On-Demand Economy
LinkedIn · Apr 2019
80
Talent Management
LinkedIn · Apr 2019
You mentioned there should be 97 credentials. The supplied screenshots contain 80 distinct visible entries, so the remaining 17 have intentionally not been invented or inferred.
People I've worked with
What the work feels like
from the other side.
“Cibi consistently demonstrated exceptional organizational prowess… with a strong focus on structured processes, coupled with transparent and empathetic communication.”
Payal MahawarCEO, YourHomeSchool
“An extremely creative, enthusiastic and efficient person to work with… always came up with creative ways to spread awareness.”
Surabhi YelsangikarFounder, Tvarita Arts Collective
“Cibi has a great sense of ownership… his educational equity perspective and ability to learn constantly stood out.”
Shraddha ChakravartyDeputy General Manager, Godrej
“He takes pride in what he does… he is an excellent learner and I wish him all the best ahead in all walks of life.”
Aditi BanerjeeRussell Reynolds AssociatesWatch / listen
The Strategist's Playbook
A little more context on how I think about work, systems, strategy and the messy reality behind business transformation.
Watch on YouTube →Have a messy operation?
Let's find the work your business shouldn't be doing manually.
Tell me what is eating your team's time. I'll help you separate the problem worth solving from the technology worth buying.
Start a conversation on LinkedIn →